When you book we will ask you for your credit/debit card details to take a 50% deposit.
If you cancel your booking at least 48 hours before your appointment your 50% deposit is refunded in full. If you give us less than 48 hours or you don’t turn up for your appointment your deposit will not be refunded.
All appointments are booked for the time you need. We ask that you arrive promptly. If you arrive late we will do our best to stick to the service you have booked but because we don’t want to keep anyone waiting we may have to shorten or reschedule your appointment if your cutter or colourist has another client straight after you.
We have a policy of no children under the age of 14 in the salon – except on family days which are Monday to Wednesday’s from 9am – 5pm.
We require all clients to follow our skin test procedure. Clients who have not had a colour application in our salon in the preceding six months are requested to have a skin test at the salon at least 48 hours before their appointment.
Aitch & Aitch uses the Davines range of products which are suitable for all hair types. Davines is a family-owned Italian company with a commitment to creating ethical, paraben and sulphate-free products. The exclusive, beautifully-packaged range is recyclable and harmless to the environment.
We discourage the use of mobile phones and respectfully request that they are on silent mode when you are in the salon.